The interview
Consider safety first — in some circumstances you may need to involve police
- Talk with person in quiet place with lots of light — speak calmly and clearly, use
simple language and listen carefully
- Use interpreter if needed and available
- Cultural support person present is always helpful to have
- Allow time for person to tell their story
- Be aware of non-verbal cues. Be calm and non-threatening with open relaxed body posture
- Develop relationship and trust by talking about familiar things (eg family, country)
and person’s strengths before talking about problems
- Explain what you are doing, what is happening and that you need to ask a lot of questions
to work out how to help and what to do
- Work with person to solve the problems. Mental health problems are very common and
most people recover — encourage positive outlook
- Work on strengths that you find in/around person’s life (eg Stay Strong Plan). Brief
intervention style tools for talking about what keeps them strong, what takes away
their strength and staying in balance.
- Introduce goal setting
Ask
- Why they have come — ask person, family or other observers for their parts of the
story
- Personal, family, community problems
- Ask screening questions for anxiety, psychosis, depression — see Mental health emergency
- Any mental health problems or treatment in the past — what helped
- About sleep patterns, any changes in appetite
- Any medical sickness and current treatments
- Alcohol (grog) or other drug use — see alcohol assessment
- Is there a cultural reason/explanation — is this presentation outside what is culturally
appropriate now
Check
- Calculate age-appropriate REWS
- Adult — AVPU, RR, O2 sats, pulse, BP, Temp
- Child (less than 13 years) — AVPU, respiratory distress, RR, O2 sats, pulse, central capillary refill time, Temp
- Weight, BGL
- U/A, pregnancy test
- Coma scale
- Head-to-toe exam — with attention to head injury, infection (eg chest, ear, UTI), epilepsy (fits), encephalitis, medicine toxicity, hearing impairment, electrolyte
imbalance, thyroid dysfunction, anaemia
Do
- Blood for UEC, FBC, LFT, HbA1c, TFT, syphilis, urine MC&S and drug screen
- Mental health assessment — how does person seem to you, use prompts below to help
you to describe person’s presentation
- Risk assessment
- Cognitive assessment — if worried that person is not thinking clearly. Screen for cognition (whether brain
is working properly)
Mental status examination
Consider how person usually is (or ask observer who knows them) and in the cultural
context, how are they different now. Most of this will be observed during consultation,
rather than needing a separate assessment
Consider
- Appearance (as if looking at a photo) — facial expression, clothes, jewellery, make-up, sunglasses,
personal care, skin condition and body size
- Behaviour (as if looking at a video with sound off) — how are they acting (normal or bizarre),
calm, agitated, cooperative, distracted, withdrawn, restless, overactive, posture
and movements including walking
- Mood (what person describes) — sad, worried, nervous, cranky, happy, angry/wild
- Affect (what you describe) — flat, crying, irritable, mood swings, angry, too happy, frightened,
unconcerned, excited, aroused. Comment on whether mood and affect are congruent (match)
- Speech (as if listening to tape recorder) — absent, faster or slower than usual, unstoppable,
pressured, slurred and loud or soft
- Thoughts
- Form — lose track of conversation, mixed up talk, not making sense
- Content — suicide talk, talking about hurting self or others, paranoia (overly suspicious),
delusions (excessively grand beliefs or believing things that are not true)
- Perception — does person have auditory, visual or sensory hallucinations (hear, see or taste
things that are not really present). Consider cultural context
- Cognition — can person remember things, recognise people. Are they confused about who they
are, where they are and why they are there
- Insight/judgement — does person realise there is a problem, do they understand what the problem is,
are they doing silly or dangerous things
Risk assessment
Use to help decide if person can be safely managed in community or needs to be sent
to hospital for further mental health assessments and treatment. Mental health crisis
lines in each state/territory can help with risk assessment (eg NT Mental Health Access
Team)
Consider
- Serious or unstable medical condition
- Risk to others — if issue of public safety, police must be contacted
- Children — can't make themselves safe
- Violence, intimidation or sexual risk
- Risk to person
- Suicide or self-harm
- Vulnerability — financial or sexual exploitation, neglect, accidents, physical deterioration,
victim of violence (eg domestic and family violence)
- Absconding, wandering
- Reputation, poor judgement, unrestrained spending, manic behaviour (poor decisions)
- Protective factors (things that keep person safe in community)
- Responsible person or carer they will respect, listen to
- Level of insight, ability to accept help, support, treatment
- No history of significant violence, self-harm, suicide attempts
- Community capacity to support and care for person
Possible diagnosis
- Recently confused, unable to concentrate, poor orientation — see Acute assessment of new onset confusion (delerium) — potential medical emergency
- Talking about suicide or self harm — medical consult
- Hallucinations, delusions, bizarre behaviour — see Psychosis
- Overactive, grand ideas, not sleeping, pressured speech — may be manic phase of bipolar
disorder — see Psychosis
- Withdrawn, sad, not eating or drinking, not talking, not getting out of bed, poor
hygiene — see Depression
- Edgy, worried, restless — see Anxiety
- Poor orientation, poor memory, slowly getting worse — see dementia
- Consider effect of alcohol, cannabis, kava, volatile substances, amphetamines, prescribed medicines
Supporting resources
- Stay strong planning — brief treatment manual
- Stay strong plan — four page assessment tool
- Kimberley Indigenous Cognitive Assessment — cognitive component (KICA-COG)
- Mini Mental State Examination (MMSE)